Every year in October, the world celebrates Customer Experience Month, with the first Tuesday of October set as an International Customer Experience Day (CX Day). As a result, on Tuesday, 1 October 2024, Bank Windhoek’s Executive Management Team (EMT) joined the frontline staff to engage with customers in the Bank’s branches based in Windhoek. During the branch visits, the EMT demonstrated Bank Windhoek’s dedication to customer experience and service by welcoming and assisting customers in transacting effectively. This personal touch from leadership reinforced the importance of Customer Experience (CX) at every level of the Bank.
Bank Windhoek joined the rest of the world in celebrating CX Day and CX Month under the theme “Good CX delivers better outcomes for customers, employees, and organisations.” Celebrated annually, Customer Experience Day is recognised globally for highlighting the importance of customers.
The Bank’s executives said that by delivering exceptional customer experiences and adopting initiatives to engage staff and customers, banking can transform from a necessity into a relationship that customers value.
Bank Windhoek’s Executive Officer of Digital Data and Customer Transformation, Ryan Geyser, visited the Bank Windhoek Maerua Mall Branch. He said that with its recent branch transformations, Bank Windhoek is designed to cater to customers. “The transformations of our branches are equipped to serve our customers in a comfortable atmosphere. While customers wait for their service, the opportunity for conversations with staff is granted, and they can use self-service hubs at their convenience, strengthening their independence and enhancing their banking experience,” he said.
Geyser added that Bank Windhoek will highlight customer-centric approaches throughout October, enhance customer interactions, and ensure an outstanding customer experience by delivering banking service.
Bank Windhoek’s Executive Officer for Marketing and Corporate Communication Services, Jacquiline Pack, visited the Bank Windhoek Capricorn Branch, where she engaged with customers while assisting staff at the inquiries desk. “On CX Day, the EMT directly engages with customers while understanding their needs. As a relationship bank, we aim to connect with all our staff and customers to foster reputable and exceptional service,” she said.
The Bank’s staff members from all branches in Namibia were encouraged to share an example of how they put customers first and at the core of the business. The EMT concluded by saying that the event was an opportunity to strengthen the bond between the Bank and its customers. “Bank Windhoek will continue to serve customers and enhance their banking experience,” concluded Pack.