Bank Windhoek has announced its new fee structure, effective 1 July 2022 which considers the current economic outlook, compounded by the lingering effects of the COVID-19 pandemic.
The new fee structure focuses on achieving, where possible, free, or affordable banking; multi-channel availability and convenience, the Bank said in a statement.
Bank Windhoek Managing Director, Baronice Hans commented: “Our digital banking services continue to offer customers the convenience to conduct their banking 24 hours a day, seven days a week. These digital channels also allow our clients the opportunity to reduce their bank charges by how they choose to transact.”
In propelling affordable banking, the Bank offers no monthly subscription fees for Internet Banking, the Mobile App, Cellphone Banking. This is to reduce customer’s reliance on branches and to encourage them to use alternative digital services.
Further, airtime purchases utilising the new Bank Windhoek Mobile App will continue to be free of bank charges while AlertMe SMS notifications for debit and credit transactions remain free of charge.
“This service empowers the Bank’s customers to be informed of all activities on their accounts, reducing the risk of losses due to fraudulent activities,” the Bank says.
Other benefits are that electronic statements are free, and customers are encouraged to register to save money on printed monthly statements, free first issue of debit/credit card, free mini-Statement on cellphone banking, notice of irregularity, unsuccessful debit order and deferment fees remain unchanged, no data is required for use of mobile app as these data costs are borne by the Bank and multi-channel availability and convenience.
Bank Windhoek’s new fee structure is visible in its branches and agencies, and available on the website at www.bankwindhoek.com.na. The overall average increase has been contained to 6.2 percent in line with current inflation.