The Development Bank of Namibia (DBN) has announced the official launch of its comprehensive Service Charter, titled “The Gold Standard”, which reinforces the Bank’s dedication to providing exceptional services and fostering unparalleled customer satisfaction.
The Service Charter stands as a testament to DBN’s core values and commitment to excellence. It outlines the Bank’s promise to clients, and stakeholders, emphasizing its dedication to delivering exceptional service and maintaining the highest standards of integrity and transparency.
The charter lays out a transparent framework, highlighting the responsibilities and roles of both DBN and its valued clients and stakeholders. This ensures clear communication and accountability throughout. The Bank is committed to adhering to set timelines and ensuring efficient service delivery. The charter outlines the DBN pledge to uphold punctuality and professionalism in every aspect of its operations. The Bank’s team is dedicated to addressing client inquiries, concerns, and feedback promptly and effectively.
Speaking at the launch of the charter to staff, the DBN executive for Marketing and Corporate Communication, Jerome Mutumba, underscored that this service charter emphasizes DBN’s commitment to ongoing improvement, specifically in continually making necessary adjustments to enhance service quality and efficiency. “DBN’s Service Charter serves as a benchmark for excellence, reaffirming its position as a leader and innovator, while placing emphasis on the importance of client service and effective communication channels. With this charter in place, the Bank is cementing lasting partnerships, cultivating trust, and setting its ‘Gold Standard’”, he said.