In a financial industry where customer needs evolve and a seamless customer journey is paramount, Letshego Holdings Namibia has appointed João Bismarck as its new Customer Experience Manager. Bismarck is a dynamic individual who stays abreast of recent news and industry trends. He enjoys challenges that require creative thinking and constant stimulation. In his spare time, Bismarck likes to spend time with his closest friends and family.
Bismarck brings over ten years of experience working in Namibia, having held various roles in the diplomatic, private, and non-governmental sectors. In these positions, he engaged with multiple stakeholders and interacted with customers from diverse backgrounds. He has a rich background in business development, advisory services, and a passion for promoting financial inclusion.
In his new role at Letshego Namibia Group, Bismarck aims to influence the way the company engages with its customers to provide exceptional service and experience that aligns with the Group’s values. “I am excited to join Letshego Holdings Namibia and contribute to the organisation’s mission of improving lives,” says Bismarck. “In a competitive industry, customer experience is the magnet attracting customers to a brand. It characterises the business, and I believe that every person at Letshego should be a customer experience custodian. I am committed to collaborating with the team to deliver the best experiences for our customers,” Bismarck emphasised.
Letshego Holdings Namibia is a leading financial service provider that promotes financial inclusion through diversified solutions and targeted financial education initiatives. By expanding the workforce, Letshego Holdings Namibia aims to improve and enhance its operational efficiency. This expanded workforce is a catalyst, propelling Letshego to deliver a robust customer experience and accentuate the value of financial inclusion.