By Mufaro Nesongano
The Communications Regulatory Authority of Namibia (CRAN) has noted with concern the increase in the number of online scams taking place in Namibia in the recent weeks. This highlights the need for Improved initiatives to educate the public on the benefits of registering Subscriber Identity Module (SIM) cards, staying alert on light and to take the necessary steps that contributes to improved online security and digital inclusion.
Importance of SIM Card Registration
Mandatory SIM card registration is essential in strengthening national security, combating crime, and protecting consumers from cyber and online threats. Registration establishes a verified digital identity, enabling law enforcement agencies to trace criminal activities involving mobile devices. This approach is consistent with international best practice, with more than 158 countries globally including Namibia’s neighbouring states having implemented similar measures.
Benefits for Consumers
For consumers, SIM card registration offers more than just enhanced security. It provides access to a wider range of mobile and digital services, including mobile banking and online shopping. Registration also safeguards digital identity and protects consumer rights. Furthermore, it facilitates number portability, allowing individuals to retain their existing number when changing service providers, which promotes competition and efficiency in the telecommunications sector.
CRAN’s Role in Consumer Protection
CRAN continues to play an active role in ensuring smooth compliance with registration requirements. The authority has carried out awareness campaigns in major towns, engaged with stakeholders, and established a SIM Registration Committee to oversee implementation. These initiatives are aimed at educating the public on registration procedures, addressing misinformation, and encouraging safe digital practices.
The power to track criminal activities, including scams, lies exclusively with the Namibian Police (NamPol), in accordance with Regulation 5 of the Regulations under Part 6 of Chapter V of the Communications Act (No. 8 of 2009). This regulation stipulates that any NamPol officer requiring information for investigative purposes must first submit a formal request to a judge or magistrate to obtain authorisation from a telecommunications service provider.
“The regulatory framework ensures that consumer privacy is respected while enabling law enforcement agencies to act decisively against criminal activity,” stated Mr. Mufaro Nesongano, Executive: Communication and Consumer Relations at CRAN.
From a CRAN perspective, we encourage citizens to:
- Register their SIM cards as required, since verified digital identities help combat crime and protect consumers from online threats.
- Stay alert to potential scams, particularly messages, calls, or emails that request personal or financial information.
- Take advantage of the benefits of registration, such as access to secure mobile banking and online shopping services.
- Safeguard their digital identity by avoiding the sharing of sensitive information on unsecured platforms.
CRAN urges consumers to remain vigilant online, as collective awareness and responsible behaviour are key to creating a safer and more secure Namibia for everyone. For more information or assistance, visit www.cran.na.
Mufaro Nesongano is Executive: Communication & Consumer Relations
Communications Regulatory Authority of Namibia (CRAN)