Old Mutual Namibia is revolutionizing the customer experience with the launch of two cutting-edge digital channels – the Old Mutual Mobile App and WhatsApp funeral claims functionality. These new platforms are set to offer customers unparalleled convenience, accessibility, and savings, all while prioritizing the safety and security of their personal and financial information.
According to Logan Fransman, Old Mutual’s Chief Operating Officer, the Old Mutual Mobile App is a “powerful financial tool that provides users with a seamless and hassle-free way to manage their finances, without the need for physical visits to Old Mutual branches. The app boasts a range of features, including access to investment accounts and real-time portfolio updates, enabling users to make informed financial decisions on the go”.
Fransman went on to highlight that the app is fortified with robust security mechanisms that employ encryption, multi-factor authentication, and biometric security to safeguard users’ data and prevent unauthorized access or theft. With full control of their investments and the peace of mind that comes with secure financial management, users can grow their wealth with ease.
The WhatsApp funeral claims functionality is another game-changer that Old Mutual is proud to introduce. This feature streamlines the claims process, providing customers with a user-friendly and accessible way to manage their funeral claims via WhatsApp. With easy submission and tracking, customers can now submit their claims in minutes, without having to call or visit Old Mutual branches.
Old Mutual has taken steps to ensure the confidentiality and security of customer information and details of their claims. Mignon du Preez, Old Mutual’s Group Marketing, Public Affairs and Sustainability Executive, highlighted that “these two new digital channels are powerful tools that will transform the way customers manage their finances and make funeral claims”.
“At Old Mutual Namibia, we’re committed to making a positive impact through innovation, and we’re excited to share our latest creations with you. Customers can expect faster processing times and quicker resolution of their claims,” said Tassius Chigariro, Old Mutual Group CEO.
The Old Mutual Mobile App and WhatsApp funeral claims functionality represent a significant leap forward in digital innovation, offering customers unparalleled convenience, accessibility, and security. Old Mutual Namibia has once again demonstrated its commitment to delivering cutting-edge solutions that meet the needs of its customers in today’s fast-paced world.