FNB Namibia has once again cemented its place as a leader in the financial sector after being named Best Retail Bank Namibia 2025 and Most Innovative Banking Solutions Provider Namibia 2025 at the prestigious World Business Outlook Awards.
In the world of Namibian banking, FNB Namibia continues to play a significant role in redefining what banking looks like and how it is experienced. Since its inception, the bank has remained anchored in one clear vision – to build a globally competitive Namibia. This ethos, driven by the FirstRand Namibia Group, has been the cornerstone of its journey to becoming a trusted, progressive, and customer-first financial partner.
The Best Retail Bank Namibia 2025 award recognises FNB Namibia’s consistent ability to provide accessible, reliable, and trusted banking services to individuals and businesses across the country. Meanwhile, the accolade of Most Innovative Banking Solutions Provider Namibia 2025 celebrates the bank’s continuous investment in digital transformation and pioneering financial technologies.
With a strong nationwide footprint and robust digital platforms, the bank continues to set the benchmark for service delivery, convenience, and value for money in retail banking. At the same time, its innovative offerings—including the award-winning FNB App, CashPlus (an agency banking service that enables customers to perform essential transactions through trusted retail partners nationwide), and eWallet—are transforming the banking experience, simplifying everyday transactions, and extending access to financial services even in areas where traditional branches are not present.
FNB Namibia also continues to lead the market with initiatives such as its recently introduced Free Swipes campaign, making it the only bank in Namibia that offers customers zero fees on card swipes, highlighting its continued commitment to affordability and everyday value for Namibians.
Speaking on the recognition, Conrad Dempsey, FirstRand Namibia Group CEO, said:
“We are honoured to have been acknowledged for both of these awards because it not only recognises the hard work we have done in retail banking and innovation but also highlights how we see them as equally important, interconnected areas of banking that fuel one another. It is always humbling to receive global accreditation because it means we have heard Namibian voices and carried them all the way through to international recognition.”
The accolade comes at a significant time, following FNB Namibia’s active participation in the recent Alliance for Financial Inclusion Summit, where the bank contributed to global discussions on inclusion within the financial sector.
“Receiving this award so soon after these important conversations truly puts everything into perspective and reminds us that our work truly does make a tangible difference in the lives of our people, so much so that it is recognised globally,” Dempsey added.
The World Business Outlook Awards are renowned for recognising industry leaders across continents, rewarding organisations that set new standards of excellence, innovation, and impact. For FNB Namibia, the awards are a testament that local solutions can resonate powerfully on a global stage. The journey to becoming a globally recognised bank has been fuelled by FNB Namibia’s relentless drive to balance retail banking excellence with forward-thinking innovation. This dual focus ensures that the bank not only meets the financial needs of Namibians today but also creates solutions that prepare them for tomorrow.
FNB Namibia remains committed to advancing financial inclusion, driving innovation, and continuing to grow alongside the people of Namibia.